Returns, Replacements & Refunds Policy

1. The 30-Minute Reporting Window

Due to the time-sensitive and sacred nature of pooja samagri, all discrepancies must be reported immediately. If an incorrect item is delivered, or an item is missing from your confirmed invoice, you must notify our WhatsApp support team within 30 minutes of delivery.

• Proof Required: You must provide clear photographic evidence (or an unboxing video) of the delivered items and the packaging. Claims made without proof, or after the 30-minute window, will be politely declined.

2. Replacement Fulfillment Timeline

If a valid missing or incorrect item claim is verified by our team, we will arrange for a replacement or fulfillment of the missing item.

Please Note: Replacement deliveries are routed based on the availability of our dispatch partners. While we strive to rectify errors quickly, we do not guarantee a specific time limit or immediate SLA for replacement deliveries. The item will be dispatched as soon as a partner is available.

3. Non-Returnable & Non-Replaceable Items

To maintain the highest standards of purity and hygiene, the following items are strictly non-returnable and non-replaceable once accepted at the door:

• Any opened, unsealed, or partially used pooja samagri.
• All consumables and perishables (including but not limited to jaggery, ghee, camphor, and edible prasad).

4. List Interpretation & Approvals

Vardaan's fulfills orders based on customer-provided lists (parchis). If any item on your handwritten list is illegible or ambiguous, our packing team may contact you via WhatsApp or phone to cross-verify the requirement.

Your order will only be finalized and dispatched once you explicitly approve the interpreted list and final quoted amount. Once you give this final approval, the liability transfers entirely to you. Vardaan's is not liable to replace or refund items if the approved items differ from your original, uncommunicated intent.

5. Strict Refund Policy

Vardaan's operates primarily on a replacement model. Refunds are exceedingly rare and are strictly reserved for extreme edge cases (e.g., if an approved replacement item is permanently out of stock and cannot be sourced).

• If a refund is approved by management, it will only apply to the specific problematic item, not the entire order value or the delivery fee.
• Approved refunds for online payments will be credited back to the original payment method within 5-7 business days. For Cash on Delivery (COD) orders, our team will request a UPI ID or alternative digital payment method from you to process the refund.
• Items scheduled for a replacement or return must be handed back to the delivery partner in their original, pristine condition.